Help Center

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times TO the United States FROM our domestic warehouse: 5-10 Business days

Average transit times TO the United States FROM our international warehouse: 5 - 20 Business days

Average transit times to International: 15 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

REFUND/REPLACEMENT

We accept returns for defective items only with picture/video proof within 30 days of delivery.

To initiate a return, contact us via email at support@whiskersandclaws.com. We request that you refrain from directly returning your purchase to the manufacturer.

*You may request that a new product be sent or receive a refund

Damages and issues:

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item. We can evaluate the issue and make it right.

If you received a faulty product, please contact us with:

    - Your order number

    - A picture of the damaged product or video (whichever shows the product defect)

*It's essential to note that partial or no refunds may be considered in specific situations, including:

• Items not in their original condition, damaged, or missing parts for reasons unrelated to our error
• Items returned more than 30 days after delivery

REPLACEMENT

We only replace items if they are defective or damaged by our fault. We can't replace items due to misuse. If you need to exchange it for the same item, send us an email at support@whiskersandclaws.com. We may require some items to be returned to us before sending a replacement.

LATE OR MISSING REFUNDS

If you haven’t received your refund yet, first check with your bank or credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@whiskersandclaws.com

USPS

To track your order using the United States Postal Service (USPS), you'll need the tracking number provided on your shipping confirmation. Once you have the tracking number, you can use one of the following methods to track your package:

1. Online Tracking (USPS Website):

   • Go to the official USPS website: USPS Tracking.
   • Enter your tracking number in the provided field.
   • Click on the "Track" button.

2. Mobile App:

   • If you're using a mobile device, you can download the USPS mobile app from the App Store (for iOS devices) or Google Play (for Android devices).
   • Open the app and enter your tracking number to get real-time tracking information.

3. Text Alerts:

   • You can also sign up for text alerts through the USPS website. This service will provide you with updates on the status of your package. To sign up for text alerts, visit the USPS tracking page and follow the instructions.

4. Phone:

   • Call USPS customer service at 1-800-ASK-USPS (1-800-275-8777). Provide the customer service representative with your tracking number, and they should be able to give you information about the status of your package.

5. In-Person at USPS Location:

   • Visit your local post office and provide them with your tracking number. The staff should be able to assist you in tracking your package.

Keep in mind that tracking information may take some time to update, especially during peak shipping periods. If you've just received the tracking number, it may take a few hours or even a day for the system to register and display the latest information.

17TRACK

To track your order using 17Track, follow these steps:

1. Visit the 17Track Website:

   • Go to the 17Track website at https://www.17track.net.

2. Enter Your Tracking Number:

   • Locate the tracking number provided on the shipping confirmation email.
   • Enter the tracking number into the search bar on the 17Track homepage.

3. Click on "Track" or Press Enter:

   • Click on the "Track" button or press Enter on your keyboard.

4. View Tracking Information:

   • 17Track will provide you with detailed tracking information about your package. This may include the current location of the package, the status of delivery, and any recent updates.

5. Sign Up for Notifications (Optional):

   • If you want to receive notifications about updates to your tracking information, you may need to sign up for an account on 17Track. This is optional, and you can still track your package without an account.

Please note that the availability of tracking information depends on the shipping carrier and the level of detail they provide. If your order involves multiple carriers, 17Track may aggregate information from various carriers to provide a comprehensive tracking history. Keep in mind that tracking updates may take some time to appear, especially during transit and customs processes.

You are able to cancel your order with no penalty! You must cancel your order 12 hours after placing it for the cancellation to be applied and a refund to be given. All you need to do is send us an email with the subject line "CANCEL" and provide the order number, email or name used to place the order.

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@whiskersandclaws.com. If the address is wrong, we can correct this within 12 hours. We can't provide a refund due to incorrect address. Please ensure your address is correct when you place your order.